Service

Services & Support

Steel sourcing is rarely about the product itself—it's about material selection, processing, inspection, and documentation. We've turned these into standard services to cut your upfront back-and-forth and downstream rework.

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24hInquiry & Technical Support Response

6itemsStandard Service Scope

5–15%Nesting & Cutting Material Utilization Improvement

100%Batch Inspection Coverage with Delivery

Six Standard Services

SELECT

Material Selection & Standard Confirmation

Recommend grades and applicable standards based on operating conditions, explain trade-offs and alternatives, and avoid "buy first, modify later."

CUT

Custom Processing

Decoiling, slitting, CNC cutting, beveling, drilling and coating, cut to drawing, less rework on site.

Inspection and Quality Certificate

Batch-by-batch inspection with COA / MTC, third-party witness sampling and retesting supported.

LOGISTICS

Logistics and Shipping

Booking, port consolidation, loading supervision and transport plans; FCL, LCL and breakbulk available.

DOC

Export Documents

Assistance with commodity inspection, Certificate of Origin (FORM E etc.) and required documents for market access certificates.

AFTER

After-Sales and Dispute Handling

Goods Receipt Inspection Support, Quality Complaint Handling & Closed-Loop Improvement, Response Within 24 Hours

Custom Machining Capabilities Overview

Processing Items	Executable Scope	Typical Tolerances / Notes
Slit and Cut-to-Length	Thickness 0.3 – 25mm, length as needed	Length tolerance ±3mm, with multi-roll leveling
Slitting Lines	Width on demand, min edge trim controlled	Burr and camber controlled to spec
CNC Cutting	Flame / plasma / laser	Nesting per part drawing, utilization up 5 – 15%
Beveling & Drilling	V / X / K bevels, 3D drilling	Per member drawing, inspected piece by piece
Bending & Forming	Radius and angle per drawing	Provide material and thickness for springback calculation
Surface Treatment	Shot blasting + painting / hot-dip galvanizing	Sa2.5 or above, film thickness per project spec

Machined parts requiredDrawings or cutting list(specs, length, quantity, bevel and hole requirements). Without drawings, standard fabrication applies, but tolerances follow the standard.

Service Process

Requirements & Drawings

Specify product, quantity, standard and processing requirements, provide drawings or list.

Solutions & Quotes

Provide processing plan, tolerance details, material utilization and quote.

Confirm & Schedule

Lock schedule and lead time after plan approval; make samples first if needed.

Processing & Inspection

Process per plan and inspect item by item; issue inspection records.

Packaging & Shipping

Choose packaging by transport mode; ship after port consolidation and supervision.

Delivery & Follow-up

Support acceptance on arrival; follow up after use and record improvements.

Service FAQs

It includes cut-to-length, slitting, CNC cutting, beveling, drilling, bending, shot blasting and painting. After receiving drawings or a cutting list, we first provide a processing plan and tolerance specifications, and arrange production after confirmation.

Yes. We handle commodity inspection, certificates of origin (such as FORM E), third-party pre-shipment inspection, and assist in preparing test reports and documents required for SASO, SONCAP and other market access files.

We provide live video connection to the workshop, covering steelmaking, rolling, finishing and quality inspection. You can specify batches and inspection processes to view. We recommend booking 2 days in advance so the relevant processes can be arranged online.

Please provide feedback promptly after arrival and keep the original packaging and markings. We generally respond within 24 hours, first verify the heat number and inspection records, arrange a joint third-party re-inspection if necessary, and provide a solution for return, replacement or price reduction.

Stock items in regular specifications take 7 – 15 days; future production orders take about 25 – 40 days; custom processing adds 5 – 10 days on this basis. The specific lead time is confirmed at quotation based on capacity and shipping schedule and written into the contract.

Full-container exports usually start from one 20-foot container (about 20 – 25 tons); LCL trial orders can start from 5 tons. Processed parts are calculated per project batch; we recommend providing a usage list for confirmation.

Need a quote or technical support?

Tell us product, material, specs, quantity and destination port; get FOB / CIF quote within 24 hours.

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